Terms & Conditions
This agreement is for one, two or three years from the effective date until the term indicated. Unless we notify you in writing at least 30 days before the term indicated of any changes, we will renew this agreement at the same price and terms.
DIMAR shall perform an inspection of all equipment prior to initiation of the coverage period to determine if the equipment qualifies for coverage under this agreement. DIMAR reserves the right to refuse coverage for any equipment for any or no reason. In the event DIMAR determines that additional service is necessary for equipment to qualify for coverage, DIMAR will provide such additional service during its first maintenance visit at an additional charge. DIMAR reserves the right to refuse coverage for any equipment if repairs required to qualify for coverage, as determined by DIMAR, are not made prior to coverage.
If your thermostat fails, DIMAR will provide a replacement with a make/model of DIMAR’s choice that enables similar operation of your current dependent heating, ventilation, and/or air conditioning equipment. Zone thermostats/controls and programmable thermostat controls are not covered by the Plan.
The Plan does NOT cover: (a) Heating: ancillary equipment such as humidifiers, condensate pumps, air cleaners, parts added on to your heating unit to accommodate such equipment, or repairs to the furnace made necessary as a result of faulty ancillary equipment; (b) Cooling: ancillary equipment such as furnaces, humidifiers, condensate and air cleaners, or repair to the air conditioning unit made necessary as a result of faulty ancillary equipment.
DIMAR will attempt to obtain replacement parts or appropriate substitutes as quickly as reasonably possible. DIMAR is not liable for delay in obtaining parts due to limited availability. In the event that DIMAR is not able to obtain a replacement part, or obtain it at a commercially reasonable cost, DIMAR will not be liable for the related replacement. In any such case, you or DIMAR may terminate the Plan coverage for the equipment involved.
The Plan does not cover the costs of problem diagnosis and service, repair or adjustment in circumstances where: equipment fails due to lack of maintenance, including, but not limited to lack of filter maintenance; the problem relates to improper sizing or application of equipment; the furnace/air conditioning unit has been turned off; the thermostat is not at the proper setting; the pilot has been extinguished by someone other than an DIMAR technician; the household electrical fuse or breaker required for the furnace/air conditioning unit is blown; diagnostic service, repair or replacement relates to a part not specifically listed in these Terms and Conditions as covered by the Plan or to a manufacturer’s parts recall; repair or replacement is needed as the result of abuse, tampering, alterations, or repairs done by other than an DIMAR technician; Installation, application or operation is inconsistent with the manufacturer’s installation instructions (including but not limited to mismatched components); damage of a purely cosmetic nature; To avoid unnecessary costs, please review the above list prior to calling DIMAR for service.
Damages resulting from the failure of replacement parts or services performed under the plan are not the responsibility of DIMAR, unless such damages result from DIMAR’s negligence. Program service does not cover any material, parts and labor required as the result of abuse, vandalism, fire, freezing, acts of God, power or water supply outages, rodent infestation, or other abnormal conditions.
if you cancel prior to the Renewal Date, Plan coverage is transferable to another residence if you move and, except as specifically noted in this document, is non-refundable. If you move, DIMAR reserves the right to assign our rights and/or obligations in connection with the Plan and your coverage; Pre-existing problems are excluded from coverage; DIMAR will determine whether parts replacement or repairs are necessary; Service and parts must be provided solely by DIMAR. DIMAR will not reimburse you for the cost of services performed or parts replaced by another contractor; All parts replaced under the Plan become the property of DIMAR; and DIMAR reserves the right to discontinue at any time the Plan and/or your coverage there under. If DIMAR discontinues the Plan and/or your coverage there under, DIMAR’s liability will be restricted to refunding the unexpired portion , if any, and to completing any repairs or parts replacements covered by the Plan for which you have notified DIMAR up to the date the Plan and/or coverage is discontinued. Furthermore, if DIMAR has performed service under this agreement that exceeded the purchase price of this agreement, DIMAR will not be obligated to refund the unexpired portion.